We, once in the town of Healdsburg, went to the restaurants ourselves to get them changed. One restaurant actually told us that no one from the Montage called to request outdoor seating and simply made the reservations online via "Open Table" where there is not an option for outdoor seating at their restaurant – a phone call was required. That was not done, and all 3 restaurants were booked for indoor seating. 6) Dinner Reservations – We were explicit that we had to have outdoor seating at the restaurants the Montage Concierge booked for us. Can you imagine, being on your patio hoping to enjoy some peace and quiet, enjoying a glass of wine, and only hearing the sounds of a loud wedding? Apparently, although the wedding was technically inside, all the doors to the venue were open. It formally lasted until 1:00 am but actually, people did not leave until 4:00 am. 5) Wedding – There was an extremely loud wedding one of the nights we were there. 4) Complimentary Wine Tasting – The person from the Winery presenting was about 1 hour late – and all the guests were asking each other what was happening – no one from Montage came out to us to explain that the person would be late. Apparently, we had it good as we met other guests who stated the pool was actually not open the day they arrived since it was closed for a private event. 3) Adult Pool – We had to get our own towels and set up our own umbrellas the water temperature was cool. The Montage Website did not indicate construction was ongoing. We finally got this remedied but this took most of an afternoon and we did not check into our new room until 5:15 pm. Our room had a view directly looking at another building. Our children were given a room directly next to a building being constructed with 8 workmen hammering away. Initially, our rooms were separated by several streets and they were extremely far from each other. 2) Rooms - We booked 2 rooms – one for my husband and me and one for our 2 adult children. The reception area was so congested with cars and golf cars that I was nearly run over with a Montage vehicle backing up. 1) Dismal reception – after driving from San Francisco, nothing was offered upon arrival – no glass of water, no explanation about the hotel and property, and no itinerary. We should have heeded the bad reviews… we were extremely disappointed in this hotel – this was our first experience with this brand and it will certainly be our last. Apparently, we had it good as we met other guests who stated the pool was actually not open the day they arrived since it was closed for a private event.Ĥ) Complimentary Wine Tasting – The person from. The Montage Website did not indicate construction was ongoing.ģ) Adult Pool – We had to get our own towels and set up our own umbrellas the water temperature was cool. The reception area was so congested with cars and golf cars that I was nearly run over with a Montage vehicle backing up.Ģ) Rooms - We booked 2 rooms – one for my husband and me and one for our 2 adult children. We should have heeded the bad reviews… we were extremely disappointed in this hotel – this was our first experience with this brand and it will certainly be our last.ġ) Dismal reception – after driving from San Francisco, nothing was offered upon arrival – no glass of water, no explanation about the hotel and property, and no itinerary.
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